Terms & Conditions

Terms & Conditions

Dalmia DocConsult (services run by Dalmia Biz Medicare Private Limited) is providing online consultations with ListedDoctors using video conference/voice calling/offline consulting (E-MAIL) (“Tele-Consultation”) through its website/call centre. The following terms and conditions govern all the transactions with respect to tele-consultations including appointment booking and refund and all other transactions through the website or through its authorized third-party websites.

The Dalmia DocConsult services available on the Website do not in any way constitute an invitation or recommendation to avail the tele-consultation Services. The services provided through the Website are not intended in any ways to be a substitute for face to face consultation with a doctor. Dalmia DocConsult advices the users to make independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof. Terms 'you' and 'your' hereafter refers to the user both registered and unregistered who is using/browsing through the Dalmia DocConsult website (www.dalmiadocconsult.com) and/or partner websites and/or availing any of the services from Dalmia DocConsult.

  1. Availability, Appointment, Rescheduling, Free review and/or Cancellation:
    1. Tele-consultations shall be available for Family Physician & multi specialties doctors
    2. Tele-consultation from a specific doctor/physician shall be available subject to his/her availability/willingness/discretion. Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via SMS and/or email. Dalmia DocConsult reserves the right to reschedule or cancel an appointment without any prior notice
    3. The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting Doctor's discretion
    4. Your consulted Physician reserves the right to provide Post consultation free review
    5. Consultations can be booked, rescheduled or cancelled only within the stipulated time limits.
  2. Information and Documents required:
    1. You are solely responsible for the medical, health and personal information you provide in Dalmia DocConsult. The advice of the doctor will depend upon the information you provide in Dalmia DocConsult
    2. Dalmia DocConsult is not a merchant, manufacturer, or a Provider of the Services. Dalmia DocConsult does not give any warranty, express or implied, as to description, quality, merchantability, fitness for any particular purpose, productiveness, or any other matter, for any services or merchandise purchased or received by you from listed doctor. you acknowledges that you are not relying on Dalmia Docconsult skill or judgment in selecting a listed doctor
    3. Dalmia DocConsult services are available for use for children, but the Registered Member for all patients under the age of 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms of Use
    4. You and on behalf of any Dependent who uses the Services under the this agreement hereby forever releases, acquits and discharges each of Dalmia DocConsult and its employees, officers, directors, agents and affiliates from any and all liabilities, claims, demands, actions, and causes of action that you or yours legal representative(s) may have by reason of any damage or personal injury sustained as a result of or during the course of the use of any Service provided by Listed Doctor.
    5. If the information provided by you is false/deceptive/inaccurate or misleading, Dalmia DocConsult reserves the right to cancel your appointment without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal
    6. The information provided by you may be used by for the purpose of services including analysis, research, training and disclosure (where required) to its affiliates, agents and government authorities
    7. The information provided by you can be kept with Dalmia DocConsult indefinitely and can be used without revealing your identity
  3. Equipment and connectivity requirement:
    1. The services available on the website shall be provided to you via audio/video consultation, or as an offline review through e-mail. Please ensure that you are equipped with proper video conference equipment and internet connectivity as mentioned or is relevant for the service you want to avail. In case of inadequate video conference equipment, technical error or defective internet connectivity Dalmia DocConsult reserves the right to reschedule or cancel your appointment without any notice
    2. You understand and acknowledge that there will not be any physical examination involved and the consultation services shall be provided remotely. The opinion delivered by the doctor / physician shall solely be based on the verbal communication between the concerned doctor or the physician and the patient and the test reports and other information provided/uploaded by you on the website
    3. Dalmia DocConsult or the consulting Doctor/Medical Practitioner shall not be liable for misdiagnosis / faulty judgment / interpretation error / perception error/Adverse events/ inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by the consulting Doctor in your country of residence/ unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion for following the advice obtained post consultation from Dalmia DocConsult
    4. Dalmia DocConsult Services are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases
    5. The information provided by you may be used by for the purpose of services including analysis, research, training and disclosure (where required) to its affiliates, agents and government authorities
    6. The information provided by you can be kept with Dalmia DocConsult indefinitely and can be used without revealing your identity
  4. Cookies:
    1. Dalmia DocConsult, like many other websites uses “Cookies”. Cookies are small data files that a Website stores on your web browser. These are used for the purpose of storing your preferences previous activities browsing activities, profiling and tracking behaviour on this Website. By visiting Dalmia DocConsult Website you acknowledge, accept and expressly authorize Dalmia DocConsult for the placement of Cookies on your web browser
  5. Electronic Payments/ Refunds:
    1. Dalmia DocConsult offer’s online mode of payment. You may use international debit or credit card for making payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees
    2. Dalmia DocConsult shall not be liable in any manner whatsoever, if incorrect or inaccurate credit / debit card details are provided by you for making the payment of consultation Fees or you use a credit/ debit card which is not lawfully owned by you or if you permit a third party to use your password or other means to access your account
    3. Dalmia DocConsult shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless is an authorized third-party website and / or required by law regulation or court order
    4. Refunds will only be made against genuine and trackable cancellation requests generated by you by clicking on the cancellation button provided in the Dalmia DocConsult user dashboard in your Dalmia DocConsult account. Refund request against delays, nature of advice obtained, efficacy of treatment, health outcomes of consultation will not be entertained
    5. Refunds may be processed within 15 working days from the receipt of a request from you. All communications with regards to refund should be sent to care@dalmiadocconsult.com
    6. You have the option to reschedule or cancel a booked Specialist or Family physician appointment, strictly within the stipulated time period.
    7. Dalmia DocConsult reserves the right to modify / implement a new pricing structure at any time prior to billing you for your initial payment or for future payments
  6. Full Refund:
    1. Refund of fees is applicable on any cancellation done by the Doctor or Patient only before confirmation of the consultation.
    2. The fees paid for the consultation will be fully refunded to the patient if the selected doctor cancels the consultation after confirmation
    3. In case a Doctor is not available to respond to a paid consult, you can report the issue to Dalmia DocConsult and request for cancellation, post which Dalmia DocConsult will process the refund amount equalling to the total actual amount paid by you, including any internet handling fees. However, the refund will not include the discount value provided by Dalmia DocConsult.
    4. In the event Dalmia DocConsult establishes that your refund claim meets the above conditions, Dalmia DocConsult shall process the refund accordingly and the money will be refunded to you in 15 working days from the day refund has been approved from Dalmia DocConsult.
  7. Partial Refund:
    1. If the consultation is cancelled after confirmation by patient, Internet handling fees will be charged by patient.
    2. If the consultation is cancelled after confirmation by Doctor, Internet handling fees will be charged by Doctor.
  8. No Refund:
    1. If you cancel the consultation after completion/provision of consultation by Doctor, refund will not be applicable.
  9. Use of content &Copyright:
    1. Dalmia DocConsult owns the website as well the intellectual property contained thereon including all programs, processes, designs, software, technologies, trademark, trade names, inventions and materials therein and all the services offered by the doctors / physicians or others on the Website
    2. You shall not use the content available on the website without the prior written permission of Dalmia DocConsult
  10. Privacy and Security:
    1. Dalmia DocConsult uses secure encryption technology to keep your information safe and secured at all time. Dalmia DocConsult is committed towards maintaining the privacy of the information uploaded by you on the website and complies with the industry standard security safeguards for the purpose of securing the website and the information provided/uploaded by you
    2. Dalmia DocConsult uses all reasonable endeavours to ensure the integrity of the online payment facility’s security. Despite our endeavours, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security
  11. Indemnity:
    1. You agree and undertake to indemnify and keep indemnified Dalmia DocConsult, the concerned doctor/physician and associated hospital for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor/physician and Dalmia DocConsult may suffer on account of (a)misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i)your failure to provide correct and / or complete clinical information / history about the patient in timely and clinically appropriate manner; or (ii)suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iv) misinterpretation of the advice / prescription / diagnosis by you; or (v) failure to follow doctor’s advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account
  12. Disclaimer:
    1. Dalmia DocConsult provides the services on “as is” basis and expressly disclaims all representations, warranties or conditions of any kind, either expressed or implied, as to the operations of the website, the information, content, service provided through or in connection with the website
    2. In no event shall Dalmia DocConsult be responsible for any third party misuse for the data and for any acts, deeds and circumstances beyond the control of the management of Dalmia DocConsult
    3. You agree and acknowledge that you are solely responsible for your conduct
  13. Limitations of liability:
    1. In no event shall Dalmia DocConsult be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever including without limitations, damages for loss of use, data or profits, arising out of or in any way connected with the use of Dalmia DocConsult services
  14. Termination :
    1. This arrangement may be terminated by Dalmia DocConsult at any time, with or without cause
    2. Dalmia DocConsult reserves the right to refuse the use of services immediately in case your conduct is deemed by Dalmia DocConsult to be in contravention of applicable acts, laws, rules and regulations or considered to be unethical / immoral
  15. Modification of Terms and conditions of service :
    1. Dalmia DocConsult may at any time, without any prior notification to you, modify these terms of conditions
    2. Please review the latest version of the terms and conditions before proceeding to avail the service
    3. If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions
  16. General Terms and Conditions :
    1. This agreement shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts at New Delhi
    2. Dalmia DocConsult makes no representation that the services are appropriate for patients in any other location except India as Dalmia DocConsult operates and controls this websites from India
    3. f any part of the agreement is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the agreement shall continue in effect
    4. You acknowledge that the relationship created through your use of this website shall be of principal to principal. You shall not represent yourself as a representative agent or employee of Dalmia DocConsult
    5. You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into legally binding agreement

The terms and condition herein form an agreement. Please read this agreement carefully and if you are not agreeable to any terms and condition please do not proceed further.

By clicking on “I Agree” and proceeding further you signify that you read through, understood and accepted aforementioned terms and conditions of use of service. You must agree to the above terms and conditions in order to avail the services through the website. If you have any queries or need any clarification or assistance please contact us at care@dalmiadocconsult.com .

Toll Free: 1800-11-2262